Shipping policy

Dispatch Time

Orders will be packed and handover to courier/logistics within 2 business days.

Shipment notification

We will send you an email regarding the shipment of your order, as soon as the items are handed over to the courier team. These alert emails will contain the tracking number and courier companies website details. Tracking numbers for orders shipped might take 24 business hours to become active on the courier websites. Please write a mail to us if its exceeds 24 hours gap with respect to the parcel update.

Please note that there are no shipments made from the store on Sunday and public holidays as our logistics partner, does not make any pick-ups on those days.

Delivery availability

We deliver to all and any postal address around the India. we request you to provide full street address with pin code.

We choose the courier company based on the shipping location / pin code. If delivery is not available by private courier, we will send the parcel through India Post.

Transit Times

If you ordered two or more items, you may receive them in multiple boxes on different days, because of varying item availability and shipping locations. Often, products will be shipped separately from one another for added safety in transit, so you may receive more than one delivery to your address.

Transit Risk

Looms Legacy ships all parcels as fully insured at no extra cost to customers. If courier company fails to deliver, you do not suffer any loss. In-transit risk is all ours. But Looms Legacy will not be responsible for lost and stolen packages or any full or partial damages to the package after being left at customer's address by postal / courier agency.

Delay in shipment

If, for any reason, there is going to be a delay in shipping because an item is 'Out of Stock' or if there is an unusual delay in filling an order, we will notify you by e-mail. We may also choose to deliver your order in multiple consignments (for multiple item orders with differing "Availability"). In some cases, we would offer to refund you for unfulfilled part of the order in case of our inability to resolve the order within a reasonable period of time.

Billing Address vs Shipping Address

Billing Address is the address where a customer gets their bills.  Shipping address is the address where the customer wants to receive their shipment.